Our Privacy Policy applies when you choose to do interact with us.

Who we are

Our website address is: http://www.wpaid.co.uk.

We are WP Aid Ltd, a company registered in England, with registration number 11277690 and registered address 8 Clandon Avenue, Egham, United Kingdom, TW20 8LP.

You can contact us by emailing [email protected] or calling 01784 678 068

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.  You are in control of your picture, and can choose to remove it from Gravatar, in which case no picture representing you will be shown.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

You may use various forms on the site to contact us, if you have questions or wish to buy a service from us.  This information will be transmitted by email to members of our team.  This is not a secure service, so sensitive information should not be submitted.

We will store communication with customers and followers for a period of up to 7 years, for training and support purposes.  If you would like your communication with us deleted you may request this via email to [email protected].

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics software which tracks what you do on our site.  This data is anonymous.

Who we share your data with

We may share your information with 3rd party partners as required to deliver services that you have commissioned from us.  The way in which we will share data is set out in our Terms & Conditions.

We do not sell or pass on your information to 3rd parties for the purposes of them marketing to you.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.  Published comments could be seen globally.

Additional information

How we protect your data

Wherever possible we use encrypted data stores, and we only provide restricted limited access to your data on a per need basis.

What data breach procedures do we have in place

Once a breach is detected, our Directors will manage the process of communicating with the ICO and any affected users directly.